hugs and kisses dog daycare langley logo 2024-yellow

Booking Info & Policies

Important Booking Information

    • If you are a new client, the first step is to fill out our new client intake form before purchasing any services, Click here to fill out the form.  Once approved, you will receive an email with confirmation and a link to book your first appointment for a New Client Assessment.
    • If you are a registered client returning to hugsandkisses.ca, you must login before purchasing any new services. The booking form will be located on the My Account Page when you are logged in. Make sure to use up your current package before purchasing a new one.
    • If you choose to pay by e-transfer, please send your payment immediately to [email protected]. You will receive instructions first, and then a payment confirmation email once your payment has been received and deposited.
    • If you are a first time client, your account will be created upon succesful completion of your first order (which will be your New Client Assessment. An email with a link to create your account Password will be sent to the email address you provided.
    • If you’ve forgotten your password, please navigate to the My Account page, and click forgot password. If you do not receive a password reset email, or are still having issues; please email us at [email protected] with your full name, phone number, and description of your problem.
    dog-daycare-hugs-and-kisses-langley

    Daycare Policies

    • All appointments are subject to approval.
    • All dogs must be in good health before attending daycare. If your dog is showing ANY signs of sickness, you must to call us at 604-625-4411 to cancel your appointment that day. Please do not email or text.
    • Services, Pricing, and Policies are subject to change.
    • We reserve the right to remove a dog from our daycare at any time.
    • All purchases from hugsandkisses.ca, and Hugs and Kisses Doggie Daycare Inc. are non-refundable.
    • Appointments can only be booked 2 days prior to the appointment date.
    • 5 Day Packages expire after 30 days, 10 and 20 day packages expire after 60 days.

    • Scheduled Appointments can be only Re-Scheduled by contacting us by email or telephone, and can only be rescheduled 2 days before your scheduled appointment.
    • Appointments can not be cancelled.
    • If Hugs & Kisses cancels a daycare day due to unforeseen circumstances, package holders will receive a credit. For single-day purchases, a coupon will be provided to redeem for another day.
    • Packages are best for dogs attending once a week or more. Priority is given to package clients. Single-day session clients, please email us prior to booking for approval.
    • Ensure your dog has had a full bathroom break before entering our delivery vehicle. Any mess in the vehicle will incur a $250 cleaning fee (excluding medical episodes). Repeated issues will result in removal from daycare. This mess is unsanitary and difficult to clean. It could permanently damage our vehicle interior.
    • As a delivery service, we are on a timed schedule. Have your dog ready between the pick-up times. If we do not hold a key or code to retrieve your dog, and you do not answer the door within five minutes, we will leave. A session will be removed from your package, unless you can drop your dog off at the park during the walk time scheduled for that day. Please call 604-626-4411 if this occurs.
    • Do not send food with your dog if they haven’t eaten breakfast. Dogs need one to two hours after eating before exercise to prevent bloating and GDV.
    • Clients are assigned days based on location, temperament, and size. Stick to the assigned days. Email us if you need to change days, and we will try to accommodate your request.
    • We value communication. If we are running late or unable to provide service due to employee sickness, we will contact you.
    • We will notify you if your dog appears unwell or if there are any incidents involving your dog.
    • Website Privacy Policy can be found here.
    • Hugs & Kisses Doggie Daycare Inc. owns all media and reserves the right to replicate and distribute it on social media and other platforms.
      hugs-and-kisses-puppy-dog-walks-daycare

      A Few Notes:

      • IF YOU DO NOT RECEIVE AN EMAIL CONFIRMATION FOR EACH APPOINTMENT YOU BOOK, ITS LIKELY THAT IT HAS NOT BEEN BOOKED. PLEASE LOGIN TO YOUR ACCOUNT, AND CONFIRM THE BOOKING SHOWS UP.
      • We appreciate any and all feedback. Please use our Contact Form.
      • FOR EMERGENCIES, please call us direct – 604-625-4411

      Interested in joining Hugs & Kisses Doggie Daycare?

      The first step is to fill out a New Client Intake Form.

      New Client Intake Form

      Already a Client? Login to your account to change or add new services.

      My Account